How PingBanshee handles data

Overview

PingBanshee provides uptime monitoring, alerting, and incident timelines for websites and APIs. To deliver the service, we collect and process limited data about your account, your monitors, and the checks we run.

Information We Collect

We collect account details you provide (such as email address, profile info, team name, and billing information), monitoring configuration (such as URLs, check intervals, alert destinations), and operational data generated by checks (such as status codes, response times, and incident timestamps).

How We Use Information

We use collected information to provide monitoring and alert delivery, maintain reliability, support customer requests, and improve the platform. We may also use aggregated or de-identified data to analyze performance trends.

Monitoring Data

PingBanshee stores monitor configuration and uptime history so you can review incidents and performance over time. You control which endpoints are monitored and can update or remove them at any time.

Alert Delivery

Alerts may be delivered through eservices that you connect. Delivery timing and availability depend on those providers. You are responsible for the privacy and security of the notifications delivered.

Cookies & Analytics

We use cookies or similar technologies to keep you signed in, remember preferences, and measure site performance. You can adjust browser settings to limit cookies, but some features may not function properly.

Data Sharing

We do not sell your personal information. We may share data with service providers who help us operate the platform (such as hosting, billing, or analytics), under confidentiality obligations. We may disclose information if required by law or to protect the security of the service.

Data Retention

We retain information as long as needed to provide the service, comply with legal obligations, or resolve disputes. You can request deletion of your account and associated data, subject to retention requirements.

The service operates globally, so your information may be stored and processed in regions where we or our providers have infrastructure. If you believe this data storage policy might not comply with your country's requirements, you should not to use the service.

Security

We use administrative, technical, and organizational safeguards to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

Your Choices

You can review, update, or delete your account information in the dashboard. You can also control alert destinations, monitor schedules, and notification preferences.

Children's Privacy

PingBanshee is intended for business use and is not directed to children 13 and under. We do not knowingly collect personal information from anyone 13 or younger.

Changes

We may update this policy from time to time. The most current version will be posted on this page, and your continued use of the service indicates acceptance of the updated policy.

Contact

Questions about privacy? Reach out via our contact page and we will respond.